10 Things Merchants Need to Know About Online Food Order

In a 2019 market study on restaurant delivery, the global market for processed food delivery online is estimated at $ 94 billion. It is estimated to grow just over 9% a year, reaching $ 134.5 billion by 2023. Research has defined the market as online restaurant-ordered meals delivered directly by restaurants, regardless of whether they are placed over a platform (e.g., Delivery Hero) or restaurant website (e.g., Domino's) "; online meal orders and deliveries are made by one platform, and online orders are taken at the restaurant by the customer. It does not include phone orders.



According to the NDP Group research, online restaurant orders are growing 300% faster than traffic to restaurants.


Online ordering is starting to become the standard, thanks to convenience, accuracy, and payment integration. On a large scale, on-demand delivery and registration are typical of processed food. Availability can end home cooking.


So now, let’s find out what an online food order is and see how much merchants can understand this definition.


1. What is an online food order?


Online food order is a courier service where a restaurant, shop, or independent food delivery company delivers food to a customer. A charge is usually made through the website or phone of a restaurant or grocery store or a food ordering company. Returned items can include appetizers, items, drinks, desserts, or groceries and are usually delivered in boxes or bags. Usually, deliveries will drive cars, but in larger cities where homes and restaurants are closer together, they can use bicycles or motor scooters.

Depending on the shipping company, the customer can choose to pay online or in-person by cash or card. Fixed delivery charges are usually charged with what the customer has purchased. Sometimes there is no delivery fee depending on the situation. Tipping is customary for a food delivery service. Contactless delivery may also be an option.



Other aspects of food distribution include catering and wholesaling food supplied to restaurants, eateries, health care facilities, and food suppliers by translation distributors of foodservice.

The origin of the online food order is food delivery. The first food delivery service, naengmyeon (cold noodles) in Korea, was recorded in 1768. Haejang-guk (hangover soup) was also delivered to yangban in the 1800s and appeared in the newspaper in 1906.


Online food orders are usually on-demand, intended to be ready-to-eat, and include hot, pre-cooked food. Pizza delivery is the most significant food delivery industry right now. Food online ordering for delivery usually involves contacting a local chain or restaurant by phone or online. Online order is available in many countries, where some stores offer menus and online ordering.

Since 1995, companies like Waiter.com have their interfaces to order food from nearby restaurants that have partnered with the service. Serving meals requires unique technique and care, as foods are cooked and prepared and can quickly spoil if dropped, tilted, or left on for a long time. Hot bags are often used to keep food warm. They are thermostats, usually made of vinyl, nylon, or Cordura, that passively hold heat.

In Mumbai, dabbawalas offer hundreds of thousands of lunches to subscribers who pay each working day through an integrated rail and bicycle network. Lunch is sent in boxes of tiffin and is prepared late in the morning by a restaurant or family member (often spouses go to work, as many families still follow traditional asymmetric gender roles). The coffins are then returned in the afternoon or the next day using the same system.


In the Philippines, delivered meals are mostly from fast-food chains like Jollibee, McDonald's, Pizza Hut, Shakey's, KFC, etc. Orders are made through the delivery website, mobile app, or by phone. Delivery times usually take about 30 to 45 minutes.

Restaurant delivery service


In the United States, the world's first restaurant food delivery service began in 1995 as the World Wide Waiter and is still operating today as Waiter.com. The top three food delivery services, DoorDash, GrubHub, and UberEats, account for about 80% of the industry's revenue. The rest is accounted for by smaller services.


In Europe, primary restaurant delivery services include Deliveroo, Delivery Hero / Food Panda, Just Eat Takeaway (established in the Netherlands in 2000 as Thuisbezorgd.nl., Operating in 11 countries. , which include Poland, Romania, Bulgaria, and Israel), and UberEats.

In South America, the food delivery services include UberEats and DiDi, the dominant ride-hailing company in China, and Rappi, based in Colombia. Both Didi and Rappi are sponsored by SoftBank, a Japanese investment fund that is also significant in Uber.

In India, food delivery services include Zomato and Swiggy. India's online food protocol is expected to become an $ 8 billion industry by 2020.


Restaurant delivery software services


Due to the increasing number of restaurant food delivery systems, the logistical challenges of tracking orders online - restaurants that use a delivery service often require tablets or iPad of each service to take orders; then, they must be shipped to the restaurant's delivery point - the sales system. To streamline this, software as a service (SaaS) companies have emerged to integrate online ordering, invoicing, and restaurant food orders. In addition to providing the online ordering software for restaurant chains such as Applebee's, Cheesecake Factory, Chipotle, Shake Shack), those SaaS companies' digital platforms also provide The level of data these restaurants use for medium and long-term planning.

Ghost kitchen


As the food delivery sector grows, restaurants have turned to use "ghost stoves,” also known as "cloud cookers,” to meet the need for inexpensive kitchen spaces to handle increased volumes. A ghost kitchen site will be built for delivery purposes only and has a separate stovetop, fridge, and storage areas to accommodate several restaurants’ food preparation groups. Since they are often located in less populated areas of the city, they also have parking areas for delivery vehicles. The companies providing this service are usually subsidiaries of the courier companies. Ghost kitchens also allow the creation of virtual restaurant brands - restaurants that exist only online, with no traditional presence.


II. Can you order food on Google?



Starting today, you can easily now order your food directly from Google Search, Google Maps, or even Google Assistant. This functionality works using partnerships with existing delivery companies like DoorDash, Postmate, and ChowNow. It means you can order from any of them without having to load down additional apps or even visit their website.

In Google Search and Google Maps, functionality that works through a new "Order online" button will appear when searching for a supported restaurant. From here, you can choose between pick up and delivery and select the service you want to order your food for. If supported by the restaurant, your ordering choices are made entirely through the interface of Google and Google Play.


The implementation of Google Assistant on iOS and Android phones works similarly. You can start the process by asking Google to order food from a particular restaurant before choosing a delivery service and making your food selections through the Google interface. Alternatively, you can ask Google's voice assistant to repeat your previous order if you don't want to face hesitation in choosing what to order. There's no mention of whether this feature is available through the Google Assistant smart speaker or more useful than a Google smart display.


The new functionality supports five different delivery services at launch - DoorDash, Postmate, Delivery.com, Slice, and ChowNow - and Google says it will add support for Zuppler and other services in the future. Like Uber Eats, Deliveroo, Grubhub, and Just Eat, essential delivery services are not currently on Google's list.


It is just the latest and greatest one in a series of restaurant-related features that Google recently added to its apps and services. The most famous of these is Google Duplex, an (mostly) automated voice assistant that can make calls to restaurants on your behalf and make reservations. It is ambitious, but so far, it has not been successful. At this year's Google I / O, the company also introduced a new piece of Google Lens functionality that lets you point your camera at the restaurant's menu and view reviews from Google Maps.


You can order food on Google when you have a Google Account. If you don't have one yet, learn how to create a Google Account.


Important: Some features of the app are not available in all languages ​​or countries.


Step 1: Find a restaurant.

To find a restaurant to order, use Google Search or Maps.

If you are in the United States, you can find a list of all the restaurants to order food at orderfood.google.com. If you're outside of the US, learn how to find restaurants near you.


Step 2: Place an order

Learn how to order your food or how to ask the Google Assistant to order food.

Step 3: Pay for your order

After you have selected a restaurant and started ordering, learn how to pay for your order.


Order online on Google through a supplier for merchants


Restaurants can take online orders for pick-up or delivery directly from Google Search, Maps, or the Assistant. Users searching for your restaurant may see an "Order Online" button; they can tap it to view the menu and start ordering.

This feature is available for restaurants in Australia, Brazil, Germany, India, and the United States.


Opt-out of online orders on Google

The "Order Online" button is designed to enabled restaurants that have authorized vendors to fulfill their online orders.


Business owners can use the Google My Business dashboard to manually remove the “Order Online” button from their Business Listing. This button can be enabled or disabled for restaurants that work with supported providers, as long as they are in partnership with Google.


Delete the "Order online" button and all vendors


Important: This feature is only available for restaurants that work with supported vendors to fulfill online orders.


Sign in to Google My Business.

If you have more than one position, then, you should open the one you want to manage it.


In the menu, right on the left, click Info. Then, scroll to "Order" and click Edit.


In the "Ship, go, and pre-order" section, then, you should turn off the Accept partner orders function on Google.

Then, when you turn off "Accept partner orders on Google" function on the website Google My Business, it doesn't remove third-party links. Learn more about third-party vendor links and how to remove them.

Remove a specific supplier behind the "Order online" button.

If a restaurant reports that it does not have a business relationship with the vendor, the button is deleted. To remove a selected unauthorized carrier from your Google Search, Maps, or Assistant Business Listing, use the opt-out form.


Important: If there is only one supplier per restaurant, requesting to remove that vendor will result in the deletion of the "Order online" button.


If a restaurant wants to remove a particular supplier with a business relationship, they should contact that vendor's support team. Restaurants should request that their data be removed from the information the provider is sending to Google.

Manage menu


To easily update or modify the list of menu items and prices, you should work with your supplier.


III. 10 Best online food delivery apps of 2020

How great is it to live in an age where you can get groceries, and hot meals delivered right on your doorstep at the touch of a button? These food delivery apps like Doordash and Seamless allow you to order from more restaurants, and over a broader range, most restaurants can naturally deliver. Grocery delivery applications like Instacart and Shipt save you on trips to the grocery store.


Good Housekeeping Institute is also comprised of experts and even editors who check a variety of online shopping services and aggregate best-selling products to find the best products. We also continually communicate with leading experts on up-to-date food handling and consumption tips to make sure we're ordering in the safest way possible. We’ve used our sorting expertise to round up the best food delivery apps along with user reviews and online ratings. When you choose a food delivery app, consider the following:


  • Shipping Charges: Most apps require a standard delivery fee, but some apps charge a shipping fee for each restaurant you choose to order. You should note that some food delivery apps will also charge an additional service fee if you request a non-partner restaurant.

  • Minimum Orders: Restaurants are usually responsible for minimum orders, but sometimes apps set their minimums and charge an additional fee if your order’s value doesn't meet the level. Minimum.

  • Accepted Payment Methods: Most food delivery apps will accept major credit and debit cards, but some even accept Paypal or cash.

  • User Interface: Food delivery applications are for convenience and aim to create a seamless shopping experience. Search apps allow you to search and browse with filters such as menu prices, dishes, and even user ratings. Some apps can also let you track your orders in real-time.

  • Work practice: Whether you are a customer or a driver, it's essential to know that your food handler is being treated well by their employer.

Here are the best food delivery apps of 2020, including the cheapest food delivery apps and the best food service apps, with star ratings and live reviews by Apple and Google Play App Store.


1. DoorDash

If you're new to food delivery apps, DoorDash is an excellent option for beginners. After you enter your address or zip code, DoorDash will upload all participating restaurants in your area and even provide an approximate waiting time before you click on the restaurant. To even narrow your search, you can also filter results like restaurant star rating, pick-up restaurants, vegetarian food, and menu prices. Additionally, the app often offers a first-time special offer, like free shipping or a 20% discount on your first order. It is ranked among the highest star rating with 4.8 stars compared to competitive food delivery services.


Standard delivery fee: $ 5.99


2. Uber Eats



Since delivery prices can depend on restaurant prices, sales taxes, and surcharges, there has been some debate about which food delivery app is cheap. However, a Marketwatch study compared identical orders on several food delivery apps and found that Uber Eats is cheapest. In that particular case, the Uber Eats delivery fee is $ 1.49 vs. the shipping fee of up to $ 6.49. And unlike other apps, Uber Eats doesn't require a small shopping cart fee if your order falls short of an absolute minimum. Right now, Uber Eats is offering a $ 0 delivery fee to all local restaurants to support restaurants.

Standard delivery charges: Starts at $ 1.49


3. Seamless


Seamless is very good at getting customer feedback and updating its app to reflect consumer needs. For example, Seamless changed its service to accept cash and Paypal after a customer complained about its payment policy. The app also introduces popular dishes on the homepage and searches for exactly what you are craving. Please note that some reviewers say that the app has many flaws and is sometimes not the easiest to use, but users also report that "customer service is first." Seamless also almost always has great deals like $ 12 off your order.


Standard Delivery Fee: Fee determined by the restaurant


4. Instacart



When you're just looking for groceries or some quick snacks, you can count on Instacart as a reliable grocery delivery service. You just need to fill in your zip code, and Instacart will record all nearby restaurants participating in their use. You can choose your own delivery time (depending on date and destination, you can pick up groceries in an hour), and individual shoppers will then pick up your items and deliver them home. Online reviewers rate the app very highly for its "fast and great service.”


Standard Shipping Fee: Starts at $ 4

5. Grubhub


Since 2004, Grubhub has known a few things about good food delivery. While you can order food for immediate delivery, you can also pre-order up to 4 days in advance if you have any special meeting coming up. You can even save your orders, making it super easy and convenient to order in the future. The brand says it does not charge a shipping fee; instead, each restaurant’s price is determined. This usually makes Grubhub one of the more affordable and greatest options on the market.


Standard Delivery Fee: Fee determined by the restaurant


6. Goldbelly


While most food delivery apps work with local restaurants and shops, Goldbelly is unique in that it offers gourmet dishes across the country. If you want the Shake Shack and don't have it in your town, you can come home - just be aware that deliveries can take anywhere from three to five days, depending on the order and distance. The charges can be pre-made with most ingredients or completely ready to eat.

Standard Shipping Charges: Varies by item, free shipping on select products


7. Postmates


Postmate not only delivers food from your favorite local restaurants and let you order kitchen staples, party utensils, and medicine. If you are a very first-time client, you can try the Unlimited Free Shipping for seven days. This app is also the popular choice for drivers: The brand says there are no fees or time commitments to work on their schedule. Postmen also have one of the most flexible vehicle requirements. Depending on the region, Postmate allows workers to use bicycles or scooters if they don't have a car. The app also features easy withdrawals so workers can get paid faster, and if workers want to make more money, they can refer someone else to sign up and get paid.


Standard shipping: Starts at $ 5.99

Service fee: Change according to an order value

8. Whole food market



Whole Foods is the place to shop for organic foods and ingredients; the brand claims to be the first and only certified national organic grocery store. Whole Foods guarantees each item does not contain the "unacceptable" element required by them. You can view ongoing sales on its food delivery app and even create shopping lists for a more comfortable shopping experience. If you don't have an account yet, you can sign in with your Amazon account. And if you're a Prime member, you'll get superior savings at checkout. Just be aware that some reviewers say they prefer the website to the app, as it is harder to find on the app.


Standard Shipping Fee: Starts at $ 7.99, free on orders over $ 35 for Prime members

9. Fresh Direct


With Fresh Direct, shoppers can order groceries, frozen food, wine, and toiletries. You can even purchase processed foods with their Meal Delivery feature without the hassle of signing up. Customers can buy food and beverage kits with easy-to-follow recipes and chef-prepared appetizers, side dishes, and desserts, and there are dishes tailored to the recipe. With this app, you can check available time slots to schedule shopping and deliveries from previous orders or shopping lists for faster checkout.

Standard shipping: Starts at $ 5.99


10. Amazon Prime Now

Amazon claims that Prime Now is their fastest delivery service. It's exclusively made for Prime members who can shop from their favorite local stores Fresh Thyme, Bristol Farms, and Sally Beauty, as well as Whole Foods Market stores. Members can order production, beverages, electronics, pet and baby utensils - practically any household essential product you can think of. Depending on the date and location, you can choose from one hour and two-hour free shipping. Selected sites also allow you to pick up your Prime orders at the Whole Foods Market store. The reviewers wrote that the app was easy to use and reliable, but some mentioned the service was dependent on the driver and shopper.


Standard Shipping Fee: Free for Prime members


If you want to find the perfect online food order website, click here.

IV. bePOS - The Most Powerful POS System For Merchants


With bePOS, you can manage your restaurant all in on place with Custom floor plans, Menu and modifier management, Timed events, Workflow and printer management, and Staff management.

Besides, you can work online and offline with uninterrupted service, fully-featured offline mode, and automatic syncs and backups. bePOS is the POS that scales with your business by quickly add it in your POS and you’re instantly ready to go, an overview of your entire business, manage everything from one place, watch over every location from anywhere. This is a fully-featured solution you'll never outgrow


If you are finding a perfect solution for your restaurant, bePOS is the highly recommended POS System for every merchant with 10 greatest features:

  1. Kitchen Display System: Get quick order status updates & Avoid any lost or forgotten tickets left at the printer.

  2. Staff Management: Easy to manage, track, measure, schedule; Maintain payroll details & Personalize accounts with employee-specific settings.

  3. Cloud-based: Stay synced anytime, anywhere & Enhance customer experience with only one information database.

  4. Menu Management: Add, clone, and organize menu items & Easy to modify to react with customer special order.

  5. Cash management: Account for and manage cash in the till with simple pay-ins and pay-outs

  6. CRM: Record the customer's profiles and buying history & Drive repeat business by rewarding loyal customers.

  7. Inventory Management: Track recipes against menu item; Determine ingredient-level food costs with ease & Auto-updated with in-service alerts.

  8. Instant reporting: Post sales data on a daily basis, save time and reduce errors & Draw insights from comprehensive end-of-day summaries, and other detailed reports

Moreover, bePOS have some special features that no POS System contain:

  1. Track Costs: Track recipes against menu items and determine ingredient-level food costs with ease

  2. Menu Engineer: Track recipes against menu items and determine ingredient-level food costs with ease

  3. Improve Service: Keep staff aware of inventory levels automatically with in-service alerts

  4. Define Ingredients: Easily create and track ingredients, with costing and unit measure information

  5. Create Recipes: Associate common ingredients with menu items using tap-to-create recipes

  6. Track Inventory: Easily update all menu items with ingredients in its recipe at once

Especially, with Restaurant Inventory Management features, you can create and manage a limitless number of ingredients with the unit cost and retail price, mark any menu item out of stock, and straightforward inventory reports. In addition, you can also customize menu items with varied & detailed ingredients and inventory countdown. With purchase and order, you can easily report on inventory levels and suggest re-stock options.

Besides, if your restaurant needs more hardware, bePOS is considered to be the best solution for you, which includes:

  1. iPad & iPad STAND: Apple tablet can operate as the POS terminal. Staff can take it to the table or leave stationary at a counter. Case (or stand) enclosures for your iPad, protect it from breakage, and safely secures to a counter to prevent theft.

  2. Cash drawer: This hardware bundle will help you build the perfect wireless experience. The cash drawer can connect through one of our supported printers and serial drawers.

  3. iPhone & iPad: This is a small and portable version for your tablet POS system, which allows your employee to work on the move. The fast and reliable printer has innovative functionalities for POS environments. The small size makes it ideal for customers with limited counter space.

  4. LAN receipt printer.

Using bePOS brings you better communication with display ticket times to keep track of turn around, which helps staff to see what’s cooking and what’s ready to go. It reduces less hardware with display ticket times to keep track of turn around and help staff to see what’s cooking and what’s ready to go. bePOS helps to create an ultimate service with display ticket times to keep track of turn around, which helps staff to see what’s cooking and what’s ready to go.

Get reports tailored to table-service restaurants: revenue centers, item and modifier sales, customer frequency, employee sales if it hits the bottom line, we’ve got a report for it.

Try bePOS now and we promise to give you the best experience ever!


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